iPhone Support

iPhone Support & Troubleshooting Help

Need Help with Your iPhone?
You’re in the Right Place.

Whether your iPhone isn’t charging properly, the sound has stopped working, or the screen’s acting up — we’re here to help.

This support hub covers the most common iPhone problems, with clear guides to help you fix issues quickly. From battery life tips to audio fixes and display troubleshooting, you’ll find simple, step-by-step help tailored for refurbished iPhones.

Explore solutions by category below — or get in touch if you need personalised support.

Troubleshooting Guide

📞Sound & Microphone Issues
I Can't Hear Anything On A Call

Check that the receiver mesh isn't blocked by debris or a screen protector. Try adjusting call volume using the side buttons while on a live call. If the sound remains muffled, a receiver speaker replacement may be needed.

iPhone Loudspeaker Doesn't Work

Check that the receiver mesh isn't blocked by debris or a screen protector. Try adjusting call volume using the side buttons while on a live call. If the sound remains muffled, a receiver speaker replacement may be needed.

The Other Person Can't Hear Me on Calls

Check that the receiver mesh isn't blocked by debris or a screen protector. Try adjusting call volume using the side buttons while on a live call. If the sound remains muffled, a receiver speaker replacement may be needed.

My iPhone Sounds Muffled or Distorted

Check that the receiver mesh isn't blocked by debris or a screen protector. Try adjusting call volume using the side buttons while on a live call. If the sound remains muffled, a receiver speaker replacement may be needed.

No Sound from Apps or Media

Check that the receiver mesh isn't blocked by debris or a screen protector. Try adjusting call volume using the side buttons while on a live call. If the sound remains muffled, a receiver speaker replacement may be needed.

Microphone Not Working in Apps (e.g. WhatsApp or Voice Memos)

Check that the receiver mesh isn't blocked by debris or a screen protector. Try adjusting call volume using the side buttons while on a live call. If the sound remains muffled, a receiver speaker replacement may be needed.

How Can I Clean My iPhone Speakers or Microphone Safely?

Check that the receiver mesh isn't blocked by debris or a screen protector. Try adjusting call volume using the side buttons while on a live call. If the sound remains muffled, a receiver speaker replacement may be needed.

🔋Battery & Charging Problems
iPhone Battery Drains Too Quickly

Check that the receiver mesh isn't blocked by debris or a screen protector. Try adjusting call volume using the side buttons while on a live call. If the sound remains muffled, a receiver speaker replacement may be needed.

iPhone Won't Charge

Check that the receiver mesh isn't blocked by debris or a screen protector. Try adjusting call volume using the side buttons while on a live call. If the sound remains muffled, a receiver speaker replacement may be needed.

iPhone Gets Hot While Charging

Check that the receiver mesh isn't blocked by debris or a screen protector. Try adjusting call volume using the side buttons while on a live call. If the sound remains muffled, a receiver speaker replacement may be needed.

iPhone Charges Slowly

Check that the receiver mesh isn't blocked by debris or a screen protector. Try adjusting call volume using the side buttons while on a live call. If the sound remains muffled, a receiver speaker replacement may be needed.

🌐Wi-Fi, Signal & Bluetooth Issues
iPhone Won't Connect to Wi-Fi

Check that the receiver mesh isn't blocked by debris or a screen protector. Try adjusting call volume using the side buttons while on a live call. If the sound remains muffled, a receiver speaker replacement may be needed.

iPhone Keeps Dropping Mobile Signal

Check that the receiver mesh isn't blocked by debris or a screen protector. Try adjusting call volume using the side buttons while on a live call. If the sound remains muffled, a receiver speaker replacement may be needed.

iPhone Can't Find or Pair with Bluetooth Devices

Check that the receiver mesh isn't blocked by debris or a screen protector. Try adjusting call volume using the side buttons while on a live call. If the sound remains muffled, a receiver speaker replacement may be needed.

📱Screen, Buttons & Physical Damage
iPhone Screen Isn't Responding to Touch

Check that the receiver mesh isn't blocked by debris or a screen protector. Try adjusting call volume using the side buttons while on a live call. If the sound remains muffled, a receiver speaker replacement may be needed.

My iPhone Screen is Cracked or Damaged

Check that the receiver mesh isn't blocked by debris or a screen protector. Try adjusting call volume using the side buttons while on a live call. If the sound remains muffled, a receiver speaker replacement may be needed.

iPhone Buttons Aren't Working Properly

Check that the receiver mesh isn't blocked by debris or a screen protector. Try adjusting call volume using the side buttons while on a live call. If the sound remains muffled, a receiver speaker replacement may be needed.

My iPhone Has Water Damage

Check that the receiver mesh isn't blocked by debris or a screen protector. Try adjusting call volume using the side buttons while on a live call. If the sound remains muffled, a receiver speaker replacement may be needed.

☁️Slow iPhone or System Glitches
My iPhone Feels Slow or Laggy

Check that the receiver mesh isn't blocked by debris or a screen protector. Try adjusting call volume using the side buttons while on a live call. If the sound remains muffled, a receiver speaker replacement may be needed.

Apps Keep Freezing or Crashing

Check that the receiver mesh isn't blocked by debris or a screen protector. Try adjusting call volume using the side buttons while on a live call. If the sound remains muffled, a receiver speaker replacement may be needed.

iPhone Freezes or Becomes Unresponsive

Check that the receiver mesh isn't blocked by debris or a screen protector. Try adjusting call volume using the side buttons while on a live call. If the sound remains muffled, a receiver speaker replacement may be needed.

iOS Updates Fail or Won't Install

Check that the receiver mesh isn't blocked by debris or a screen protector. Try adjusting call volume using the side buttons while on a live call. If the sound remains muffled, a receiver speaker replacement may be needed.

📸Camera & Face ID Issues
iPhone Camera Won't Open or Shows a Black Screen

Check that the receiver mesh isn't blocked by debris or a screen protector. Try adjusting call volume using the side buttons while on a live call. If the sound remains muffled, a receiver speaker replacement may be needed.

My Photos Are Blurry or Out of Focus

Check that the receiver mesh isn't blocked by debris or a screen protector. Try adjusting call volume using the side buttons while on a live call. If the sound remains muffled, a receiver speaker replacement may be needed.

Face ID Not Working or Can't Be Set Up

Check that the receiver mesh isn't blocked by debris or a screen protector. Try adjusting call volume using the side buttons while on a live call. If the sound remains muffled, a receiver speaker replacement may be needed.

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